Quality is important to our business because we value our customers and consider their needs as our needs. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

1. Regular gathering and monitoring of customer feedback
2. A customer complaints procedure (Maximum 24 our response time for all complaints)
3. Selection and performance monitoring of suppliers against set criteria of Universal Machinery Group Ltd.
4. Training and development for our employees
5. Regular audit of our internal processes
6. Measurable quality objectives which reflect our business aims
7. Management reviews of audit results, customer feedback and complaints
8. %100 money back guarantee on all our products if you are not satisfied with the products
9. On time delivery guarantee for all orders. (Delivery times are stated on the offers)

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees. This policy is posted on the Company Notice Board and can also be found in the staff handbook. Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.


Committed to quality…